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  FAQs/User Guide

How old must the driver be?

The driver of the vehicle must be at least 23 years old, with at least 2 years driving experience

What documents must I bring with me to collect vehicle ?

Passport, driving license; photo-card and counter-part, two utility bills within the last 2 months, credit or debit card. On all documentation names and addresses must match up and be verifiable

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What is included in the rental of the vehicle?

  • Basic rental of the vehicle

  • Local taxes (including but not limited to Value Added Tax, Road Tax and surcharges), please note that this will not include congestion charges

  • Special deals for long term contracts

  • Roadside assistance

What is not included in the basic rental price?

  • Fuel costs

  • Deposits requested by us

  • Fines, penalties toll charges etc you may incur

  • Late return fees

  • Collision Damage Waiver (CDW)

  • Special requests

  • Fully Comprehensive Insurance - Can be provided if required, please contact us for a quote.

What is the policy for fuel charges?

You are required to return the vehicle with the exact amount of fuel the vehicle was sent out on. This will be highlighted on your rental agreement or vehicle check sheet. If the vehicle is returned with insufficient fuel you will be charged.

What about fines and charges?

You will be responsible for any costs of parking fines or others penalties incurred whilst you rent the vehicle. We reserve the right to make reasonable charges for our time incurred and the administration costs involved in processing any fines and/or penalties.